4 tips for companies celebrating Customer Service Week
Customer Service Week has seen companies across the globe troop online to send messages of goodwill to their clients.
Kenyan companies have also not been left behind as some sent SMS messages and published Twitter posts.
According to Forbes, every organization should have its own way of facing or approaching customers.
Below are four tips:
- Make time to listen
Always listen to your customer and do not interrupt. Listen to the complaint or concern and when they finish expressing themselves is when you can respond.
Find the root of the problem and a way to solve it.
- Acknowledge and Apologize
Always be ready to apologize if even if you are not on the wrong; this will probably make the customer feel that you acknowledge their plight and are willing to help.
- (have a) Meeting of Minds.
Try to find out a way that will ease the situation or try to ask the customer which solution might improve the situation.
- Act and do a follow up
Resolve the issue as promised and always call the customer back to confirm that the issue was addressed.
Strive to learn from the error and using this new knowledge, where applicable, refine future company operations and training.
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