Equity boosts customer security with universal contact

Equity Group has established a universal contact for all external communication as it seeks to enhance customer security and service.

The lender which doubles as a telco operator through its Equitel subsidiary says the universal contact is part of its recent rebranding exercise which seeks to unify all outbound communication to clients.

“We have rolled out this number 0763 000 000 in our continued effort to improve customer experience. We invite our customers to note this number so that going forward, they will easily identify us when we call. Since the number is for outgoing calls only, customers will still continue to call us through our contact centre numbers,” said Equity Group CEO James Mwangi.

“We would also like to remind our customers that the Bank will never call to ask for confidential customer information on the call.”

The roll out of the contact is set to better protect the firm’s clients from criminals who mainly deploy cell phones to trap their targets in socially engineered fraud schemes.

The bank says it is continuously investing in secure platforms and capacity to strengthen its relationship with customers.

Other companies to previously roll out the universal contact for external communications include giant telco operator Safaricom.