Kenya Power ordered to terminate bill estimation


Kenya Power ordered to terminate bill estimation
CS Charles Keter

Kenya Power will be forced to invest more in its meter reading operations after the government directed the utility firm to cease electricity bill estimation going forward.

The directive comes after a number of electricity consumers complained of inflated bills from October amid concerns that Kenya Power could have been loading extra charges.

According to Energy and Petroleum Cabinet Secretary Charles Keter, the inflated bills have been a challenge for Kenya Power which has since switched to a new billing system, with the CS adamant that bill estimation would no longer be allowed.

“There has been a lot of estimations, estimating this month and that is why a lot of people don’t receive bills on time or when they receive bills some are zero and then next month you find different figure,” Mr Keter said while addressing journalists on Monday.

The directive now heaps pressure on Kenya Power to accurately determine electricity bills at a time when a section of Kenyans are considering a class action suit against the utility firm.

Concerns emerged last week when reports indicated that Kenya Power planned to backdate Sh8.1 billion in costs incurred from power purchased from thermal power producers last year.

Lawyer Apollo Mboya who is leading the charge has given Kenya Power three days to respond to its queries.

Mr Mboya says since last week, he has received over 500 complaints from consumers with inflated bills.

Mr Keter indicated that Kenya Power would be investing in new meter reading gadgets that will enable the firm get accurate billings.

“The gadget will work within a radius of meters, that person must be there. This avoids staff sitting in the office and estimating people’s bills,” he said.

Kenya Power last year shifted to a new electricity billing system that saw customers get new account numbers as part of efforts to get accurate revenue.

Of the 6.4 million electricity users, 2.4 million customers are still on the post paid meters where most of the billing errors have occurred.

At the same time says aggrieved consumers should take their inflated bills to Kenya power to have them corrected.

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Story By Sophie Kinoti
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