Kenya Power shakes up management structure to drive efficiency
Electricity distributor Kenya Power is overhauling its operational structure in a bid to be more responsive to customers and drive up efficiency.
The new structure will see creation of new business units as well as expansion of its regional presence by opening up of feeder base units to handle customer concerns.
The shakeup which is part of Kenya Power’s strategic realignment will see staff placed under performance contracting to drive up efficiency.
Briefing the press on Monday, Kenya Power chairman Mahboub Maalim said the board had approved the decision to introduce terms of engagement premised on performance contracting to make employees more accountable and responsive to changing business dynamics.
“The most important thing is to know that an individual has a term limit and this three year term limit will be subject to perforce appraisal so that people become much more responsive t what their job entails,” Mr Maalim said.
The new structure will be in place for five years with the board set to monitor and evaluate its impact in making the firm more efficient.
Kenya Power has been under the spotlight over poor service delivery with the shakeup expected to give the firm a new strategic focus.
Under the reorganized structure, Kenya power will create the directorates of energy supply management, commercial, operations, corporate services and finance to effectively manage the firm.
Mr Maalim said the formation of the commercial directorate that would help the company segment its customers for effective service delivery.
Customers will be segmented into large power users (who account for 60 percent of Kenya Power’s revenues), small commercial users and domestic and emerging users.
“The commercial team will drive and improve the Company’s business development strategies and ensure implementation to enhance business growth and achieve revenue and customer service targets,” he said.
The reorganization will also lead to reduction in the number of administrative regions from ten to seven to effectively manage operations and costs as well as optimize resources.
Kenya Power is currently broken down into Nairobi South, North and West, Coast, North and Central Rift, Western South Nyanza, Central and North Eastern.
Kenya Power has an estimated 6.6 million customers.
For Citizen TV updates
Join @citizentvke Telegram channel
Video Of The Day: CBK\'s guidelines on how to return 1000 notes