Kenya Power to shut down prepaid token system for over 12hrs next week


Kenya Power to shut down prepaid token system for over 12hrs next week

Kenya Power customers who use the prepaid electricity token systems will be unable to access the service for several hours next week.

A notice from the company said the move is to allow the electricity distributor to migrate data to a new hardware system.

“During this period customers will be unable to purchase electricity tokens in our banking halls, prepaid paybill number 888880 and via all other prepaid vending channels,” Kenya Power said in a statement on Friday.

The exercise is expected to affect operations between Tuesday, April 9 and Wednesday April, 10.

Specific times are from Tuesday 11pm to Wednesday 6pm.

Kenya Power has urged its customers to buy electricity tokens in advance to avoid any inconveniences.

On January 23 this year, there was hue and cry after thousands of homes were plunged into darkness following an outage of the token purchase system.

The disruption continued the next day forcing Kenya Power to release a statement that cited a hitch in the system.

“Our system is currently experiencing a delay in token generation. We request your patience as we send your tokens. Apologies for the inconvenience,” the company said.

In October and November last year, Kenya Power shut down their systems to facilitate the implementation of new electricity tariffs.

A week before the shutdown, customers had experienced challenges accessing the prepaid services.

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Story By Winnie Musyoki
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