All you need to know about the upgraded Safaricom PostPay plan


All you need to know about the upgraded Safaricom PostPay plan
Safaricom Chief Customer Officer Sylvia Mulinge during the revealing of the revamped PostPay plan. PHOTO | COURTESY

In Summary

  • The telco, which boasts a near 34 million customer base, has now introduced a revamped Safaricom PostPay option on the *544# USSD function.

Telecommunications giant Safaricom has re-jigged its PostPay product as it seeks to cement its dominance in regards with data and call plans.

The telco, which boasts a near 34 million customer base, has now introduced a revamped Safaricom PostPay option on the *544# USSD function.

According to Chief Customer Officer Sylvia Mulinge, the new plan is geared towards providing greater value and enhanced customer experience for all customers.

The revamped PostPay introduces a wide range of exciting developments and falls under three plans from as low as Ksh.1000.

Subscribers joining the no-expiry PostPay, will have the option of choosing from plans that are within their predefined credit limits or topping up more to qualify for higher limits.

The new plan will come handy to subscribers who make numerous calls (business or otherwise) and those who depend on Safaricom’s data for personal or business matters.

The plans have been broken down as follows:

  1. Ksh.1000 plan has 5 GB of mobile data, 400 minutes to any network and unlimited SMS.
  2. Ksh.2000 buys you 15 GB of data, 1000 minutes that can be used to call any network and unlimited SMS.
  3. Ksh.3000 gives you 25 GB, 1500 call minutes and unlimited SMS
  4. Ksh.5000 has unlimited data, SMS and 2500 minutes
  5. Ksh.10000 has unlimited data, SMS and voice.

To make the onboarding process easier, Safaricom has also eliminated the need for customers to visit a Safaricom Shop and instead, the process will now be handled online through a soon-to-be launched app and website.

With the new PostPay, customers will also be able to use their minutes to make international calls to China, India, Canada and the USA, with plans to introduce other countries into the bundle currently underway.

The re-jigged PostPay plan which is part of Safaricom’s ‘For You’ customer commitment from October 2019 will also see the firm introduce a pay-as-you-use model for device acquisition.

Customer’s on the PostPay plan will be able to get mobile devices of their choice on a nifty 12-month repayment plan.

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