Fury as outage of Kenya Power token system hits homes, businesses

Thousands of homes were plunged into darkness for the better part of Wednesday evening after an outage of the Kenya Power token purchase system.

The outage continued the next day as Kenyans took to social media to express their frustration.

On Thursday morning, the company released a short statement on Twitter citing a hitch in the system.

“Our system is currently experiencing a delay in token generation. We request your patience as we send your tokens. Apologies for the inconvenience,” the post reads.

Below are some of the sentiments by those affected by the outage:

bought tokens yesterday ,its now 15 hrs and i dont have my tokens. will u pay mr for the losses. need tokens for meter number 14107327992

— obwoge dominic (@marokodom) January 24, 2019

@KenyaPower_Care @KenyaPower what is going on with token generation since yesterday evening. I bought tokens for meter number 37181293301. Address this issue ASAP! We have no power!

— Nokash (@nokash_) January 24, 2019

How long did it take you to notice the delay? You are only apologizing now yet you have ignored us since yesternight?

— Silas Okumu (@sokumu58) January 24, 2019

@KenyaPower_Care @KenyaPower Seriously..what is happening?14hrs and counting..nothing yet. You should have notified people since yesterday. seems like you do not care coz there is no where for us to turn to. Style up

— anc (@ancpeters) January 24, 2019

More than 24 hours and you haven't resolved your token processing challenges. Does it mean the country should come to a halt because of your inefficiencies? It is quite annoying.

— Kennedy Burudi Mukopi (@Kennedy_Burudi) January 24, 2019