Group lauds Safaricom customer care attendant for helping disabled customer


Pauline receiving a cake from NCPWD chairman David Ole Sangok
Pauline receiving a cake from NCPWD chairman David Ole Sangok

A Safaricom customer care attendant in Nakuru whose photo of her helping a disabled person on her knees went viral on social media has been appreciated by the National Council for Persons with Disabilities.

Pauline Shamola was commended for assisting 52-year-old William Kisumo – a Tanzanian national who had visited the centre on Tuesday to purchase a Safaricom line.

Kisumo, who lacks lower limbs, had a difficulty fixing his new line when Pauline went down on her knees to assist him.

National Council for Persons with Disabilities Chairman David Ole Sangok, in the company of two other council members, visited Safaricom’s Nakuru care centre where they rewarded Pauline with a cake and two NCPWD t-shirts.

“We really appreciate her, we are very happy that someone recognizes people with disabilities are just like any other customers. We shall also give her a certificate for the exemplary service she has done to such a deserving person,” Sangok said.

Pauline was not allowed to speak to the media, as company guidelines do not allow.

Ole Sangok further lauded media houses for employing sign language interpreters, calling on companies that have not embraced facilities that are friendly to persons with disability to follow suit.

Shamola’s  photo that has been trending on social media since Tuesday has won her praise and appreciation from social media users.

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