Kenya Power to shutdown prepaid system for maintenance


KPLC technicians. Photo/FILE
Authorised Kenya Power technicians busy at work. Photo/FILE

In Summary

  • The company said the move is necessary to enhance efficiency and service delivery to its customers.
  • The state utility has advised customers to purchase enough tokens early enough before the shutdown.
  • Last week, customers experienced challenges accessing prepaid services when the company shut down the system to facilitate implementation of new electricity tariffs.

The Kenya Power and Lighting Company (KPLC) has announced that on Wednesday, November 7, there will be disruption in the token generation process as it works on its prepaid system.

In a statement to newsrooms, KPLC said its customers will not be able to access prepaid services from Wednesday  10pm to 6am Thursday November 7. Services will be restored temporarily before a second shutdown scheduled for Thursday 10pm to 6am Friday, November 7.

“The company is therefore advising customers to purchase tokens early enough to avoid inconveniences that are bound to result from the shutdown, ” reads the statement.

The company said the move is necessary to enhance efficiency and service delivery.

Last week, customers experienced challenges accessing prepaid services when the company shut down the system to facilitate implementation of new electricity tariffs.

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Story By Wycliffe Nyamasege
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